Words and Phrases
Additional information
Section IctIncidentAdditionalInfo defines synchronization of CIs between SAP Solution Manager and Service Manager and defines the method for sending SAP Attributes from SAP Solution Manager.
Note The first part of the mapping describes CI mapping handling and must not be changed.
<FieldMapping ExtHDField="IctIncidentAdditionalInfo/AddInfoValue" >
<OutDataType>OvCISearchKey</OutDataType>
<InDataType>OvCISearchKey</InDataType>
<KeyFieldOutVal>SAPSystemID</KeyFieldOutVal>
<KeyFieldInVal>SAPSystemID</KeyFieldInVal>
</FieldMapping>
<FieldMapping ExtHDField="IctIncidentAdditionalInfo/AddInfoValue" >
<OutDataType>OvCISearchKey</OutDataType>
<InDataType>OvCISearchKey</InDataType>
<KeyFieldOutVal>SAPSystemClient</KeyFieldOutVal>
<KeyFieldInVal>SAPSystemClient</KeyFieldInVal>
</FieldMapping>
<FieldMapping ExtHDField="IctIncidentAdditionalInfo/AddInfoValue" >
<OutDataType>OvCISearchKey</OutDataType>
<InDataType>OvCISearchKey</InDataType>
<KeyFieldOutVal>SAPInstNo</KeyFieldOutVal>
<KeyFieldInVal>SAPInstNo</KeyFieldInVal>
</FieldMapping>
The following two attributes are used only when Solution Manager forwards an Incident to SAP Solution Manager.
<FieldMapping ExtHDField="IctIncidentAdditionalInfo/AddInfoValue" >
<InDataType>InformationLog</InDataType>
<KeyFieldInVal>SAPIncidentID</KeyFieldInVal>
</FieldMapping>
<FieldMapping ExtHDField="IctIncidentAdditionalInfo/AddInfoValue"
ValueMappingId="IctIncidentAdditionalInfo/AddInfoValue
/SAPIncidentStatus" > <InDataType>InformationLog</InDataType>
<KeyFieldInVal>SAPIncidentStatus</KeyFieldInVal>
</FieldMapping>
The only attributes that do not have read-only status in the SAP Solution Manager are CI attributes, allowing IN-mode mapping (from SAP Solution Manager to Service Manager). The following table defines the available attributes:
| AttributeType | Description |
|---|---|
|
SAPComponent |
SAP Component (e.g. SV-SMG-SUP) |
|
SAPSystemID |
SAP System ID |
|
SAPSystemClient |
Client of SAP System |
|
SAPCategory |
Category of the Incident |
|
SAPSystemType |
SAP System Type |
|
SAPInstNo |
SAP Installation Number |
|
SAPSubject |
Subject of the Incident |
|
SAPOperatingSystem |
Operating System of SAP System |
|
SAPDatabase |
Database of SAP System |
|
SAPFrontend |
Frontendsystem and Version |
|
SAPSoftwareComponent |
Software Component |
|
SAPSoftwareComponentRelease |
Software Component Release |
|
SAPSoftwareComponentPatch |
Software Component Patch |
|
SAPIncidentID |
ID of the Incident at SAP (when forwarded to SAP) |
|
SAPIncidentStatus |
Status of the Incident at SAP (when forwarded to SAP) |
In the SAP GUI most attributes are in the SAP Attributes tab.
The following example writes all incoming additional values of type SAPDatabase to the Journal in Service Manager:
<FieldMapping ExtHDField="IctIncidentAdditionalInfo/AddInfoValue" >
<InDataType>InformationLog</InDataType>
<KeyFieldInVal>SAPDatabase</KeyFieldInVal>
</FieldMapping>
The following example updates field CustomText03.
<FieldMapping ExtHDField="IctIncidentAdditionalInfo/AddInfoValue" >
<InOvHDField>CustomText03</InOvHDField>
<KeyFieldInVal>SAPDatabase</KeyFieldInVal>
</FieldMapping>
