Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Integrate > SAP Solution Manager > Install and Administer Service Manager Exchange with SAP Solution Manager > Configuring SAP Solution Manager > Solution Manager Tracing > Enable tracing

Enable tracing

To enable tracing, implement a SolutionManager Implementation Guide in transaction /nspro.

spro -> SAP Reference IMG ->
SAP SolutionManager Implementation Guide ->
SAP SolutionManager ->
Configuration ->
Scenario-Specific Settings ->
Service Desk ->
Connecting an External Service Desk ->
Define Extended Interface Mapping for Service Desk Customizing

Add new entries to enable tracing for incoming and outgoing calls: