Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Person synchronization details
SAP Solution Manager to Service Manager
Persons sent from SAP Service Manager can be mapped to person fields in Service Manager. When Person details are received, the corresponding contact record is found in Service Manager by querying the Configuration Management Web Service. The resolved contact ID must be set in the mapped field. The exchange web service describes persons with the following fields:
SexFirst nameLast nameTelephoneMobile phoneFaxEmail
Fields that are used to find persons in Service Manager:
EmailFirst nameLast name
Persons are searched by all three fields. If no matching person is found in Service Manager or duplicates are found, then a notification is added to the Journal. For example, an empty email causes the following message in response to Journal updates:
Warning! Contact can not be found. Firstname,Lastname,Email fields should not be empty. Invalid contact: FirstName: "Nicholas" LastName: "Brown" Phone number: "(770) 954-4588" Fax number: "(770) 954-4590" …
SMSSMEX does not create Persons or Contacts. An operator-type lookup is enforced only for the AssigneeName field.
Mapping from Service Manager to SAP Solution Manager is performed in the same way. The ID of the Person field in the Service Manager is used to make an additional call to Configuration Management WS to get all details about the Person. The collected data is forwarded to the Solution Manager. In SAP Solution Manager the ID of the Person is checked. If the ID is
- Known: Solution Manager assigns an existing record to the Incident.
- Not known: Solution Manager tries to resolve a Person via the email field. If this is not possible, a new Person is created.
