Prerequisites

The prerequisites are:

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

SAP Solution Manager 7.0 SP 12 (or higher) or SAP Solution Manager 7.1

SAP Solution Manager SP12 if copying of business transaction SLFN for customization in a customer name space (for example ZLFN) is required

SAP Solution Manager SP12. Required to copy a business transaction into a customer name space for customization (for example, to copy business transaction SLFN into customer name space ZLFN)

Configured SAP Solution Manager Service Desk

Configured SAP Solution Manager Service Desk SSL encryption between SAP Solution Manager and Apache Tomcat requires:

Sapcryptolib 5.5.5C or higher

SSL Server and SSL Client PSE

SSL Server and SSL Client certificates trusted against a CA

Integration with Service Manager requires implementation of the latest SAP notes (SAP application area SV-SMG-SUP-IFA) for the SP level stack of SAP Solution Manager. The following diagram shows the search results of SAP notes in the SAP Support Portal.

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