Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Importing connector details for an item through Web Services
- Example: Importing details for Open a Change of Application category
- Example: Importing details for Open a Change of CI Group category
- Example: Importing details for Open a Change of Hardware category
- Example: Importing details for Open a Change of HW Server category
- Example: Importing details for Open a Change of Release Management category
- Example: Importing details for Open a Change of RFC - Advanced category
- Example: Importing details for Open a Change of RFC category
- Example: Importing details for Open a Change of Security category
- Example: Importing details for Open a Change of Subscription category
- Example: Importing details for Open a Record Using Web Services
- Example: Importing details for Open a Service Desk Interaction
- Example: Importing details for Open a Standard Request in Asset Manager
- Example: Importing details for Open a Subscription Change
- Example: Importing details for Open New Request
Example: Importing details for Open a Record Using Web Services
The following is an example of the format required to import the connector details for Open a Record Using Web Services. The result is an XML string that populates the interface.info field in the svcCatalog record.
- connectorInfo data
"Open a Record Using Web Services,12345,"
- Result
<info> <partNumber>12345</partNumber> </info>
Related topics
Importing connector details for an item through Web Services