Problem Management views

Part of Workflow(s): All

The Problem Management views contained in the Favorites and Dashboards navigation pane allow you to easily and quickly access specific types of records, including known errors, problems, and problem tasks.

Note Service Manager provides default Problem Management views. Views that are available to a specific role or roles are noted below.

Available views for known errors

Click Favorites and Dashboards > Problem Management > Known Error.

The following views are available to the Problem Analyst:

  • All Open Known Errors
  • Open Known Errors Assigned to Me
  • Open Known Errors Assigned to My Group

The following views are available to the Problem Coordinator:

  • All Open Known Errors
  • Open Known Errors Assigned to My Group

The following views are available to the Problem Manager:

  • All Known Errors
  • All Closed Known Errors
  • All Open Known Errors
  • Known Errors Not Assigned in Known error investigation Phase
  • Known Errors Where Solution Time Is Not Met

Available views for problems

Click Favorites and Dashboards > Problem Management > Problem.

The following views are available to the Problem Analyst:

  • All Open Problems
  • High Priority Problems
  • Open Problems Assigned to My Group
  • Problem Tickets Owned by Me

The following views are available to the Problem Coordinator:

  • All Open Problems
  • High Priority Problems
  • Open Problems Assigned to Me
  • Open Problems Assigned to My Group
  • Problem Tickets Owned by Me

The following views are available to the Problem Manager:

  • All Open Problems
  • High Priority Problems
  • Open Problems Assigned to Me
  • Problems in Problem Prioritization and Planning Phase
  • Problems Not Assigned in Problem Investigation and Diagnosis Phase
  • Problem Tickets Owned by Me

Available views for problem tasks

Click Favorites and Dashboards > Problem Management > Problem Tasks.

The following views are available to the Problem Analyst:

  • All Open Problem Tasks Assigned to Me

 

Related topics

Views and favorites