Administer > Status and notifications > Notifications > Create a distribution group

Create a distribution group

Applies to User roles: System Administrator

You can create distribution groups that the Report Exerciser and Event Services applications can use to send reports to pre-defined group of users, or to automatically open change and incident records. Service Manager saves changes that you make to distribution groups in the distgroup table.

To create a distribution group, follow these steps:

  1. Click System Administration > Base System Configuration > Miscellaneous > Distribution.

    The Distribution Group File form opens.

  2. In the Group Name field, type the name of the group.
  3. Select the type of distribution group.

    Type Description
    Change Creates a change request and assigns it to the distribution group
    Email Sends an e-mail message to the distribution group
    Print Sends a print job to the printer on behalf of the distribution group
    Problem Creates an incident and assigns it to the distribution group
  4. In the Operators/Contacts field, type the operator name or names of contacts who belong to the distribution group.
  5. Click Add.

    Service Manager adds the distribution group record.

Related topics

Notifications

Add a message record
Add a notification delivery method
Create a custom notification
Create an on-call schedule
Send a notification using Format Control

Default message classes
Default notifications