Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
List of Terms
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
A
Activity
Actual CI state
Adaptive learning
Agreement
Alert
Application
Approval
Approval delegation
Approval group
Asset
Asset Management Database (AMDB)
Asset Register
AssetCenter
Attribute
Audit tracking
Authorized CI state
Availability
Availability Data
Availability Plan
Availability Report
B
Background agent
Baseline
Baseline configuration lifecycle
Baseline exception reporting
BLOB/Image
Breach
Bundle
Business services
C
Calendar
Call
Capability word
Capacity Management Database (CDB)
Capital item
Case-insensitive system
Catalog categories
Catalog item
Category
Cause code
Change
Change Advisory Board (CAB)
Change category
Change initiator
Change Management
Change model
Change owner
Change phase
Change priority
Change sponsor
Change task
CI group
CI type
Closure
Collection
Command box
Configuration Item (CI)
Configuration Management
Configuration Management Database (CMDB)
Configuration Management System (CMS)
Conflict resolution
Connector
Control Objectives for Information and related Technology (COBIT)
Custom upgrade
Customer SLA
D
Data policy
Database definition language (DDL)
Database Dictionary (dbdict)
Database Manager
Dedicated subscription
Definitive Media Library (DML)
Department subscription
Detail log
Development system
Display screen
Document Engine
Draft documents
E
Error control
Event
Except log
F
Federated CI views
Field
Field chooser widget
File
Fill
Find
Floating users
Folder entitlement
Form
Format Control (FC)
Forms Designer (FD)
Fulfillment services
I
Impact
Import wizard
Inbox
Incident
Incident Management
Incident model
Incident record
Index regeneration
Individual subscription
Information Technology Infrastructure Library (ITIL)
Information Technology Service Management (ITSM)
Initialization file
Initiator
Interaction
Interaction model
IR Expert
IR key
IR query
IT Asset Management (ITAM)
IT Service Desk
N
Named users
No duplicates
No nulls
Notification
Nulls & duplicates
O
OO flow
Operational Level Agreement (OLA)
Operator
Order
P
Page
Peregrine Four (P4)
Phase
Planned (pending) CI state
Post Implementation Review (PIR)
Primary file
Priority
Probable cause
Problem
Problem control
Problem Management
Process
Product catalog
Production environment
Profile
Project Portfolio Management (PPM)
Projected data
Q
Query–by–Example (QBE)
Query group
Queue
R
RAD comparison utility
Rapid Application Development (RAD)
Record
Record list
Relational database management system (RDBMS)
Release Control (RC)
Request
Request for Change (RFC)
Request Fulfillment
Reserved words
Response time
Revert
Reviewers
Role
Root cause
Row
Run–Time Environment (RTE)
S
Scheduled Maintenance
Self-service
Service Catalog
Service Catalog request
Service Contract Management
Service Delivery Unit (SDU)
Service desk
Service Desk interaction
Service level
Service Level Agreement (SLA)
Service Level Management (SLM)
Service Level Objective (SLO)
Service SLA
Severity
Signature
SMOO integration
SMRC integration
Software Asset Management (SAM)
SQL query
Stemming
Stop words
System bulletin
System Definition
T
Table
Tailoring
Task
Test environment
Total Cost of Ownership (TCO)
Trace
Trigger
U
Underpinning Contract (UC)
Unique
Unload
Unload file
Upgrade log
Upgrade utility
Urgency
User
User authentication
