Administer > Service Health > How to Adjust Definitions and Assignments

How to Adjust Definitions and Assignments

This section describes how to adjust the definitions and assignments of KPIs and HIs. Before making any changes in this area, make sure to review the Out-of-the-box Service Health behavior for a basic understanding about when it might be necessary to modify the default settings.

The following actions are described in this section:

ClosedEdit the default KPI or HI definitions

Definitions of KPIs and HIs are used to calculate KPIs. If you want to globally edit a KPI or HI definition, see one of the following topics:

ClosedModify KPI assignments

KPIs are assigned to CIs using the assignment mechanism. When a new CI is added to your monitored system, the assignment mechanism assigns the appropriate KPIs to the CI. This happens automatically when:

  1. an HI is created or already exists on the CI for which there is a KPI assignment involving that HI.
  2. the KPI business rule is based on a sibling rule that executes a Groovy script (HIs are not involved in this case).

When you assign a KPI to a CI, or when you attach a CI to another CI, the propagation mechanism propagates the appropriate KPIs to the parent CIs.

For details about modifying these default KPI assignments, see KPI Assignments.

ClosedAdd KPI or HI instances to CIs

You can manually add KPI or HI instances to one or more CIs by using the CI Customizations page. For example, you may want to add the OT Impact KPI to a number of CIs in your view.

You can add a KPI or HI that is provided out-of-the-box, or add a custom KPI or HI that you defined beforehand. For details on adding an indicator to a CI, see CI Customizations.

ClosedEdit a KPI or HI on a CI or on multiple CIs

You can modify KPI or HI definitions on one or more CIs by using the CI Customizations page. For example, you may want to edit definitions of the Availability KPI on a specific CI, or across a number of CIs.

For details on editing a KPI or HI on a CI, see CI Customizations.

ClosedDefine thresholds for a KPI

KPIs are assigned statuses by a comparison between their values, and their threshold definitions. For details on how to define thresholds, see KPI Thresholds.

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