Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Custom Attributes
The Custom Attribute tab in the Event Details pane displays a list of the attributes that either an administrator or the responsible user manually configured and added to the selected event. Click the Add button to configure a custom attribute and add it to the selected event.
Note To add or modify custom attributes, you must be logged on as a user with permissions to add, update, and delete custom attributes.
Workspaces > Operations Console > <select a perspective>
In the Event Browser, select the Custom Attributes tab.
Learn more
Custom attributes are additional information included in the original event forwarded by a monitoring application such as OM. For example, you can define custom attributes to attach the location of the problem element or contact details for the team assigned to troubleshoot the problem.
You can use the Custom Attributes tab in the Event Details pane to view and manage the custom attributes available for an event.
You can also add custom attributes as columns to the Event Browser.
Policies configured in OM can set trouble ticket and notification flags. If these flags are set, the following custom attributes in OMi are generated:
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ForwardToTroubleTicket (value= true)
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NotifyUser (value= true)
Using appropriately configured event filters, events including these custom attributes with value of true
can be automatically forwarded to an external manager by using Forwarding Rules or notifications sent by using Notification Rules.
Tasks
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Open the Event Browser to display the list of known events:
Workspaces > Operations Console > <select a perspective>
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In the Event Browser, select an event.
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From the Event Details pane, select the Custom Attributes tab.
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Click Add Custom Attribute to open the Create New Custom Attribute dialog box.
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Enter the custom attribute name and value.
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Click OK.
A new event can be a duplicate of an existing event. For each new event that is received by OMi, a check is made to establish whether it is a duplicate of an existing (original) event. If the original event is found, the new event is excluded from any further processing and not added to the Event Browser. The original event is updated with information from the new event. You can update the original event with the custom attributes of the new event as follows:
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Open the Infrastructure Settings:
Administration > Setup and Maintenance > Infrastructure Settings
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As the context, select Applications, then Operations Management.
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In the Duplicate Events Suppression Settings, edit the setting Update Custom Attributes of Original Event and list the custom attributes you want to have updated in the original event.
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Click Save.
You can view the business applications and services that are impacted by the CI causing the event. To do this, add them as custom attributes to the event:
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Open the Infrastructure Settings:
Administration > Setup and Maintenance > Infrastructure Settings
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As the context, select Applications, then Operations Management.
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In the CI Resolver Settings, edit the setting Resolve Impacted CIs and set it to
true
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Click Save.
UI Reference
UI Element (A-Z) |
Description |
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Opens the Add Custom Attribute dialog box. You can add a name and value for the custom attribute. Click OK to save the custom attribute. |
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Opens the Modify Custom Attribute dialog box. You can edit the custom attribute. Click OK to save the custom attribute. |
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Opens the Delete Custom Attribute dialog box. Click Yes to delete the custom attribute. |
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Name |
Name of the selected custom attribute defined for the selected event. |
Value |
Value assigned to the selected custom attribute. |
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