Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Integrate > HPE Business Service Management (BSM) > Incident Exchange (OMi - SM) integration > Incident Exchange (OMi - SM) integration setup > Enable LW-SSO for the Incident Exchange (OMi - SM) integration

Enable LW-SSO for the Incident Exchange (OMi - SM) integration

Applies to User Roles:

System Administrator

Lightweight Single Sign-On (LW-SSO) is optional but recommended for the Incident Exchange (OMi - SM) integration. You have different LW-SSO configuration choices depending on your needs. The following describes how LW-SSO can be used in the Incident Exchange (OMi - SM) integration workflow.

When OMi creates an incident from an OMi event record

OMi creates an incident from an OMi event record by sending RESTful-based requests to Service Manager. The incident ID is then stored in the event record.

LW-SSO is NOT needed in this process. A dedicated Service Manager user account was specified when configuring the Service Manager integration in OMi. OMi uses this dedicated user account when calling the Service Manager RESTful Web Service to create the incident.

When an OMi user views the incident details

The user can log in to Service Manager and view the incident details using the incident ID stored in the event record. For more information, refer to the BSM documentation.

If the user wants to view the incident details by clicking the incident link from the event record, LW-SSO can be used; otherwise a Service Manager login prompt will appear.

LW-SSO is optional for this process. To enable LW-SSO for this process, configure LW-SSO in both the Service Manager server and Web tier (because the server needs to trust the Web tier), as well as in BSM.

When Service Manager synchronizes the OMi incident status back to OMi

When a user has updated the OMi incident, Service Manager calls the OMi server's RESTful Web Service to update the incident changes to the OMi event record.

LW-SSO is NOT needed in this process. A dedicated OMi user account was specified when the Incident Exchange (OMi - SM) integration was set up in SMIS, and Service Manager uses this user account when calling the OMi server's RESTful Web Service to synchronize the incident status back to the OMi event record.

When a user views the event details from the OMi incident

The user clicks the View OMi Event option from the incident to view the event details.

LW-SSO is optional for this process. If you enable LW-SSO in the Service Manager Web tier and in BSM, the BSM login prompt is bypassed.

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