Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Knowledge Management > Knowledge Management administration > Managing document categories > Add a new top-level document category

Add a new top-level document category

User role: System Administrator, Knowledge Administrator

All documents in the knowledgebase are assigned to a document category. Categories for knowledge documents are ordered into hierarchies. The document categories order documents into top-level categories and subcategories. A top-level category is a parent category of the subcategory immediately below it in the ordered list of categories.

To add a new top-level document category, follow these steps:

Click Knowledge Management > Configuration > KM Document Categories.
Click New.
Type the name of the new top-level category.
Click Add.
Click Save.

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