Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Request Management > Request Management administrator tasks > Environment records > Edit environment records

Edit environment records

The Request Management Environment record defines options that enable or disable Request Management application functionality for all Request Management users. The Request Management Environment record has default settings. However, you can configure these settings to meet your business needs.

To configure the Request Management environment settings for line items, orders, or quotes, do the following.

As a System Administrator, click the following to open application environment records:
- System Administration > Ongoing Maintenance > Environment Records > Request Management Line Item Environment
- System Administration > Ongoing Maintenance > Environment Records > Request Management Order Environment
- System Administration > Ongoing Maintenance > Environment Records > Request Management Quote Environment
Or click the following from Request Management:
- Request Management > Maintenance > Administration > Line Item Environment
- Request Management > Maintenance > Administration > Order Environment
- Request Management > Maintenance > Administration > Quote Environment
Select new options or clear default options. Your changes redefine the Request Management environment for all users.
Determine the numbering format to establish for quotes, line items, or orders.
Decide on a separator character between your main quote or order number and the included line items or parts, such as Q1234-001 and O2345-100.
Determine the length of the unique number to be added (this will determine how often you may need to reset your numbers).
Stockroom option: When a line item has been completely received, select whether it should be marked as "In Stock" or closed.
When you have finished making your changes, click Save and OK.

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