Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Request Management > Request Management administrator tasks > Number control reset application > Reset the number control application

Reset the number control application

Applies to User Roles:

System Administrator

Resetting the number file at a particular point may be required due to heavy activity, audits, or dates used as part of the numbering convention.

Important: When you reset numbering, you need to take into account whether future records will conflict with current record numbers. The number must be a unique value, as defined in the database dictionary file for each of the ocm files.

To reset the number control application for the line item environment, order environment, or quote environment:

Click one of the following to open an application environment record:
- System Administration > Ongoing Maintenance > Environment Records > Request Management Line Item Environment
- System Administration > Ongoing Maintenance > Environment Records > Request Management Order Environment
- System Administration > Ongoing Maintenance > Environment Records > Request Management Quote Environment
In the Number Controls section, make the necessary updates to reset the numbering in the application environment.
Click Save.
Click OK.

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