Drill down to the OMi event details from an incident

If all of the following conditions are met, you can view the related Operations Manager i (OMi) event details from an OMi incident:

  • You are accessing the incident through the HPE Service Manager standard Web client (not the employee self-service (ESS) interface).
  • One or more SMOMi integration instances are set up and enabled in Integration Manager.
  • You are also an OMi user who has been granted the permission Events assigned to user including the required actions.

To drill down to the OMi event details from an OMi incident, follow these steps:

  1. Log on to the Service Manager Web client.
  2. From Incident Management, search for the incident record created from OMi.

  3. Click More and then select View OMi Event.

    Note The View OMi Event option is displayed only when the omi.mgr.id parameter in the corresponding SMOMi integration instance is set correctly.

    If Lightweight Single Sign-On (LW-SSO) is enabled in both the Service Manager Web client and OMi , the OMi event detail page opens in a new browser window, displaying the details of the related event in OMi. If LW-SSO is not enabled, an OMi login page opens, and the related OMi event detail page is displayed after you log on to OMi.