Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Knowledge Management > Knowledge Management administration > Document types and document views > Document type management

Document type management

You can use the Document Types menu option to add new document types in addition to the ones provided by the out-of-box system. The process for adding new document types is complex and requires a thorough knowledge of Forms Designer. When you add a new document type, you must provide a document creation form and a document edit form for the new document type. Before you add a new document type, create the document creation form and the document edit form to use with the new document type.

You must also create at least one document view for the new document type. You can do this after you have created the new document type, but the document type will not be usable until you create at least one document view for the document type.

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