Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Develop > Tailoring > Web tier > Branding the web client > Additional branding implementation options

Additional branding implementation options

Service Manager provides additional branding implementation options to change the name on the splash screen to reflect your organization’s name, and to replace the images, including all the icons.

Change the applications name
To change the splash screen, follow these steps:
1. Stop your Web application server.
2. Navigate to the following directory:
  
  <SM web tier.war file>\WEB-INF\classes\com\hp\ov\cwc\web
3. Open the app_labels_<language version>.properties file in a text editor, for example, open the app_labels_en.properties file.
4. Modify the App.Name and App.Title field values according to your organization’s needs. The default value of these two fields is HPE Service Manager.
5. Save the properties file.
6. Restart your Web application server.
7. Launch the web client in your browser.
Your organization’s name now displays on the login page and in the browser tab title.

Tailor the Web client images

You can change the appearance of images in the Web client by placing a new image of the same name in the<customize-folder>/images folder. Any images you place here override the existing out-of-box images. Using this images folder enables you to preserve the existing HPE-provided images, and ensures that any future upgrade process does not overwrite your tailoring changes. You can delete your specified images folder at any time to restore the original HPE images.

Each of your custom images must be in the .png, .gif, or .jpg format, and have the same name (but not necessarily the same format) as the out-of-box one. Service Manager looks for a custom image by name and then by format in the following order: .png, .gif, and then .jpg. For example, if the out-of-box image is back.gif, and your customization images folder contains back.png and back.gif, Service Manager uses back.png.

To change the images, follow these steps:

Stop your Web application server.
Create an images subfolder in the customize-folder you specified. For example: C:/customize/images.
Browse to the images folder of your Web tier to find the context path of the image you want to replace. For example, you want to replace the refresh icon on the toolbar, the path of this icon is <SM web tier.war file>\images\toolbar\trefresh.png.
Add the new image you under the same Web tier context path in your images folder. For example, you add a new image as <customize-folder>\images\toolbar\trefresh.png to replace the icon image mentioned in the previous step.
Restart your Web application server.
Clear your browser's cache.

To clear the browser's cache, for example, for Internet Explorer 10, follow these steps:
1. Go to Tools > Internet Options from the menu bar at the top of your browser's screen.
2. On the General tab, click Delete in the Browsing history field .
3. Check all the items.
4. Click Delete to delete the browsing history.

Now you can log in to the web client to verify the new images.

If you prefer to retain the previous icons in the toolbar and forms of Service Manager 9.33, you can download the Service Manager legacy icons from HPE Live Network: https://hpln.hp.com/node/6/otherfiles/?dir=20276.

Service Manager provides the following packages. Copy the unzipped files to the subfolders in the <customize-folder> folder that you created earlier. The table includes example locations for the subfolders.

File name	Description	Icon location
images	This package contains the Service Manager 9.33 toolbar and form images.	C:/customize/images
toolbar	This package contains the Service Manager 9.33 toolbar icons.	C:/customize/images/toolbar

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