Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Integrate > HPE Operations Orchestration (OO)

HPE Operations Orchestration (OO)

HPE Operations Orchestration (OO) software automates simple tasks, such as auto archiving, and complex tasks, such as disaster recovery planning. It provides the means to automate processes that include managing and provisioning a virtual infrastructure. The OO flows communicate and document procedures, decreasing dependencies on individuals or groups. Refer to the HPE Operations Orchestration (OO) documentation for more information.

When integrated with Service Manager, OO shares information between monitoring and automation systems and the help desk:

Web client users have access to OO flows from Knowledge Management, where they can view, add, update, or delete OO flows.
Incident Management processes are enhanced by linking Knowledge documents with OO flows
Automated deployment of changes can be implemented by linking OO flows to change records.
Automated implementation of change tasks can be performed by linking OO flows to change task records.
Automated fulfillment of request tasks can be implemented by linking OO flows to request task records.

Prerequisites:

System Administrators must add, configure, and enable an instance of this integration in Integration Manager (SMIS).
Secure Sockets Layer (SSL) is recommended for communication between the servers.
Optionally, you can use Lightweight Single Sign-On (LW-SSO) to bypass the log-in prompts.

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