Use > Service Desk (Streamlined Interaction) > Service Desk overview > Working with Service Desk interaction records

Working with Service Desk interaction records

The Service Desk functions that are available to you depend on your user profile. You may be able to access all Service Desk functions, or you may be limited by the capability words that are assigned to you in your operator record.

Depending on your security role, the following Service Desk functions may be available to you.

Function Description
Create Streamlined Interaction

From a blank Service Desk interaction form, you can log information about a service request, and add service request information to other HPE Service Manager records, such as incident records. From this form, you can: 

  • Trigger the interaction to an incident, a problem, a change, or a request.
  • Log a complaint or compliment.
  • Request an item from the Service Catalog or Support Catalog.
Interaction Queue View the Service Desk interaction queue. You can also view other queues, such as the queues for incidents, problems, requests, changes, and any associated tasks lists.
Search Interactions Specify filtering information to locate a specific Service Desk interaction record or set of records.