Troubleshoot > Troubleshooting: Clients > Troubleshooting: Web client failed to automatically log in to Service Manager

Troubleshooting: web client fails to automatically log in to Service Manager

Trusted sign-on (TSO) uses the current user's domain login name and password to log on. In the Internet Explorer security setting, only the Local intranet and Trusted sites security zones allow automatic logon.

However, the HPE Service Manager web server is probably not identified as a local intranet or trusted site.

Refer to Solution 1 in Troubleshooting: workflow diagrams are not displayed in the web client to solve this issue.