Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Configuration Management > Configuration Management workflows and user tasks > Configuration items > Configuration item groups > View related records for a CI record

View related records for a CI record

Applies to User Roles:

Configuration Manager

Configuration Administrator

Configuration Auditor

To view related records for a CI record, follow these steps:

From the detail list toolbar of a CI record, click More or the More Actions icon.
Click Related.
Click the type of related record that you want to view.
The menu list includes the following types of related records:
- Interactions
- Incidents
- Changes
- Problems
- Requests
- Documents
- Known Errors
Click Open to open a new record of the selected type or click View Existing to open an existing record of the selected type.
Note
- For Requests and Documents, only the View Existing option is available.
- The Documents option is available only for CIs of the Business Service type, because only a Business Service CI can be specified in the Associated Service field in a knowledge document.
- You can only view published knowledge documents to which you have access from the business service CI record.
Tip You can also go to the Related Documents tab to view related knowledge documents associated with a business service CI. For more information, see Configuration items details.

To view the counts of each related record type except Documents, click Count Related Records. The count of related knowledge documents is displayed on the label of the Related Documents tab.

Send Help Center feedback