Troubleshoot > Troubleshooting: Event Services > Troubleshooting: Sending email only when opening emergency problems

Troubleshooting: Sending email only when opening emergency problems

How can I only send email when I open problems with a priority code of emergency?

To solve this problem:

  1. Click Tailoring > Notifications > External Email Message Class.
  2. Remove any External Email record for problem open.
  3. Click Tailoring > Tailoring Tools > Macros.
  4. Select the incidents macro that sends the email.
  5. Change the Condition field value to:
    nullsub(priority.code in $L.new, "")="1"