Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Integrate > HPE Operations Orchestration (OO) > Automated resolution of incidents > Launch OO flows from an incident

Launch OO flows from an incident

When searching knowledge from an incident, you can launch Operations Orchestration (OO) flows linked to a knowledge document. Only users who have the permissions to edit a knowledge document can launch the OO flows linked to it.

Note This feature is available only when a Service Manager to OO integration instance is enabled in Integration Manager (SMIS) and the Search Engine is installed.

To launch OO flows from an incident:

Log on to the Service Manager Web client.
From Incident Management, search for an incident record and open the record.
Click More and then select Search Knowledge.
Search for knowledge documents as follows:
1. Click Advanced.
2. Clear all the knowledgebase selections, and then select Knowledge Library.
3. Click Search. A list of KM documents opens.
Select the knowledge document from which you want to launch one or more associated OO flows. The knowledge document opens.
Click Execute OO Flow.
- If there is no OO flow linked to the document, an error message is displayed: "No related OO flows found."
  You can select to click Edit to add OO flow links to the document, and then click Execute OO Flow again. You can also select to close the document window to exit.
- If there is only one OO flow linked to the document, the Set Parameters page opens.
- If there are multiple OO flows linked to the document, the Select an OO Flow page opens. Select an OO flow from the list. The Set Parameters page opens.
Note
- If the selected OO flow has a parameter with a Mapped CI Field (for example, Ip Address) and the Affected CI of the incident has a corresponding value (for example, an IP address) for this Mapped CI Field, this affected CI field value from the incident will be automatically populated as the value of this OO flow parameter. If the mapped CI field is an array type field, the first value of the array will be populated.
- If the selected OO flow has a parameter without a Mapped CI Field, the value specified in the Default Value field of this parameter will be populated.
Provide all the required parameter values for the selected OO flow.

Note You may need to add additional parameter names and provide their values in some cases.
(Optional) If you want the OO flow to be executed asynchronously, select Asynchronous.
Click Next. The selected OO flow is launched, and you are returned to the Select an OO Flow page.

Note If you do not want to launch more OO flows, click Finish instead of Next to launch the selected OO flow and to return to the knowledge document detail page.
Continue to launch more OO flows from the list on the Select an OO Flow page.
Click Finish.

Once an OO flow execution is complete, a dialog box opens, stating that the execution is done and asking if you want to view the execution result.
- Click Yes to view the execution result in Operations Orchestration.
  
  If LW-SSO is configured in both the Service Manager web client and Operations Orchestration, you are directed to the execution result in Operations Orchestration. If LW-SSO is not configured, an Operations Orchestration login page opens; after you log on to Operations Orchestration, the execution result is displayed.
- Click No to exit the dialog box.

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