Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Upgrade > Upgrade the applications from a version earlier than 9.50 > Appendix B: Data migration > Out-of-box data migration settings > Related Records data migration

Related Records data migration

Process Designer-based related records retrieves information that is displayed in the related records columns directly from the screlation table. The table contains a large number of screlation records and the field values are generated based on legacy sccrelconfig settings. Therefore, you must perform data migration in order for the related records section to be displayed correctly.

An out-of-box script ("DataMigrationForRelatedRecords") is available to perform this data migration. To run the script, follow these steps:

Open the Script Library and search for the "DataMigrationForRelatedRecords" file.
Open the file and uncomment the following line:

//migrateScrelations
Execute the script. The data migration is performed automatically.

Note By default, only active screlation records are migrated (for time-saving purposes). Therefore, if you view inactive (closed ) records in the related records section, the wrong field value may be displayed.

To migrate all the screlation records, uncomment the following line, and then execute the script:

//var REFRESH_All_SCRELATION_RECORDS = "true";

If you have a large number (millions) of screlation records, the script may take hours to update all the records. Therefore, you must ensure that the Windows client session timeout setting is large enough for the script to complete.

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