Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Monitor the eventin and eventout dbdicts
Monitoring eventin or eventout records is mainly to ensure the number of records is small and not constantly increasing. Old records should be reviewed because they are artifacts of failure, and then removed.
If the number of eventin records is large, verify that the event background scheduler is running and not hanging. As a large number of eventin records means large load, the idle time is expected to be 00:00:00. So it is important to understand whether it is running well or hanging under this load (see Monitor the schedule dbdict and background schedulers).
If Service Manager requires a longer time to process an event, the external application sending the eventin record may time out and resend the request. Service Manager is then completing the initial request and the resent one, and then causes another timeout. Depending on the timeout or resending configuration of the external application, this may increase the load for the event background scheduler so much that it cannot handle it.
Related topics
