Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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View multiple records using an alternate form
Applies to User Roles:
System Administrator
Windows client:
To view a list of records using a predefined alternate form:
- From the Window Menu select Preferences....
- Select Service Manager > Appearance.
- Verify that the option Show detail pane with record list is unchecked. If it isn't, uncheck it. Log out and log back in.
- From a list of records click the More Actions menu.
- Select Alternate Forms.
- Select a form to use to display the list.
Note: This option will be available only when there are additional forms specified for the list of records on the formatcontrol and the condition(s) specified are met.
Web client:
To view a list of records using an predefined alternate form:
- Locate the web.xml document belonging to your Service Manager installation. For example:
C:\Program Files\Apache Software Foundation\[tomcat directory]\webapps\[ServiceManager web directory]\WEB-INF\web.xml - Open it for edit.
- Set the parameter "viewrecordlist" to false.
- Restart the Apache Tomcat service ( Windows Control Panel > Administrative Tools > Services)
- From a list of records click the More Actions menu.
- Select Alternate Forms.
- Select a form to use to display the list.
Note: This option will be available only when there are additional forms specified for the list of records on the formatcontrol and the condition(s) specified are met.
On the Web client, you can also:
- Logout.
- Add the following parameter to the end of the URL:
?viewrecordlist=false - Example:
http://localhost:8080/ [ServiceManager web directory]/index.do?viewrecordlist=false
Related topics
Multiple-record functions
Adding multiple records
Open a record using Database Manager
Add multiple records using a variable value
