Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Use > Service Catalogs > Service Catalog management > Adding delivery objectives for a catalog item or bundle

Adding delivery objectives for a catalog item or bundle

Each catalog item or bundle definition record contains a Delivery Targets tab where a catalog manager can add or remove multiple objectives. The following information is available on the Delivery Targets tab:

Column name	Description
Name	A character field that contains the title of a delivery objective.
Deliver Within	A numerical field that contains the length of time that it is expected for the delivery of the catalog item or bundle.
Calendar	A character field that contains a custom work schedule.
Limit Access to Users with these SLAs	An array field that allows the service provider to offer delivery objectives only to requesters with a listed SLA. For example, consider a delivery objective of 3 Business Days that provides one service level with associated limitations: Name Limit Access to ... 3 Business Days Sales Gold, Marketing Gold, Executive Gold As defined above, the three business day delivery objective is only available as a choice to requesters with other listed Gold SLAs. Everyone else requesting the service is given only one (and thus defaulted) choice: Silver.