Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Self-service access
- Searching the Service Catalog
- What are Most Popular Requests?
- Request an item or bundle
- Request a non-cart item
- Make a request for multiple recipients
- Save a shopping cart
- Save a shopping cart template
- Submit a saved shopping cart
- Submit a shopping cart template request
- Check the status of a request
- Modify a catalog request in progress
- Cancel a request
Save a shopping cart template
- Click Order from Catalog.
- Select a category, and then click Search to view available products and services.
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Click the item you want to request to view the Order Information for that item.
Note: Some catalog items may be Information-only. You will not be able to add Information-only items to your cart.
- In the Requested for field, select the Individual who will receive the good or service.
- Select the quantity and any other item options, and then click Add to Cart to add the item you want to your cart.
- From the Order from Catalog home page click Save your Cart as a Template.
- Type a cart description.
- Click Finish.
- Click OK to confirm the saved cart.
Note: The items in a shopping cart template cannot be modified before you submit the request.
Related topics
Service Catalogs
Out-of-box Service Catalog
Shopping cart
Service Catalog interface
Service Catalog items and bundles
Service Catalog connectors
What are Most Popular Requests?
Related topics
Approve a request
Check the status of a request
Delete a Service Catalog category
Deny a request
Modify a catalog request in progress
Save a shopping cart
Make a request for multiple recipients
Submit a saved shopping cart
Submit a shopping cart template request
