Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Define scheduling information for Process Targets
System administrators can customize the values for work schedule, holiday group, and time zone in a Process Target record. By default, the Process Targets record uses the holiday group defined in the work schedule when calculating an interval. An administrator can select a value for the holiday group independently of the work schedule. When the administrator selects a value for the holiday group, it overrides the holiday group value in the work schedule.
Related topics
Service Level Management administration tasks
Service Level Management control record
Service Level Agreement links
Service agreement application integration records
Service Targets
Process Targets
Service Level Agreement alerts
Prioritizing incidents, problems, requests, and changes
Related topics
Define Service Targets
Define Process Targets
Use the Service Level Target wizard
Add Service Level Targets
Edit Service Level Targets
Delete Service Level Targets
Create an alert definition record
