Creating a new SLA, OLA or UC

To create a new SLA, OLA or UC, click Service Level Management > Agreements > New Agreement, and then select the agreement category.

  • To start a new SLA, select Service Level Requirement, since every SLA starts with documented SLRs. Once an SLR is agreed it becomes an SLA.
  • To create a new OLA or UC, select the correct category.