Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Use > Request Management > Request Management user tasks > Create, Update or Retire Service Request Catalog Item (SO 3.5)

Create, Update or Retire Service Request Catalog Item (SO 3.5)

The Service Request Analyst requests to update the Service Request Catalog when the Service Request Catalog Maintenance is needed. Service Request Catalog Owner is responsible for creating a Service Request Catalog Item retirement plan or a updated Service Request Catalog design after making sure all requirements can be met. Once the plan or design is submitted for implementation, it will be managed as part of the Change Management process. The Requester who initiated the Requester and appropriate stakeholders will be notified the change implementation results.