Administer > Application setup > Clocks > Add a clock to track Incident record status changes

Add a clock to track incident record status changes

Applies to User Roles:

System Administrator

To add a clock to track incident record status changes, follow these steps:

  1. Click Tailoring > Database Manager.
  2. In the Table field, type or select the table name pmstatus.
  3. Click Search.
  4. Type or select optional search criteria.
  5. Click Search.
  6. Select the status to track with a clock.
  7. In the On Entering This Status section, type the following information:

    • Start These Clocks: type the names of the clocks to start when an incident enters this status.
    • Stop These Clocks: type the names of the clocks to stop when an incident enters this status.
  8. In the On Exiting This Status section, type the following information:

    • Start These Clocks: type the names of the clocks to start when an incident exits this status.
    • Stop These Clocks: type the names of the clocks to stop when an incident exits this status.
  9. Click Save.

Related topics

Clocks

Add a clocks record
Enable tracking of operator times
Start or stop a clock from a macro
Start or stop a clock from format control
View a clock record