Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Change Management tasks
- Access Change Management reports
- Create a change task
- Update a change task
- Close a change task
- Reopen a change task
- Print a change request
- Print a change request list
- Associating a change with another record
- Associate a change with another change
- Set a reminder for a change request
- View a list of services potentially affected by an outages
- Using Mass Update with Change Management record lists
- What are notifications?
- Change Management and Service Level Agreements
Using Mass Update with Change Management record lists
Mass update enables you to select multiple records from a list of records and update them all at one time. You can update the value in a single field or in several fields in the selected records. The system provides a template form that displays the fields for the selected records and enables you to change the value of any of the fields displayed by the form. The Mass Update template form does not display all fields in the records. For example, fields marked as read-only in the data policy do not display. You can also do a complex update on the records you selected. A complex update uses rad expressions containing variables and concatenated fields to populate another field in the selected records.
When you perform a Mass Update, the value you enter for a particular field becomes the value for that field for all of the records you selected.
Mass Update is available for change request records, task records, and change queues. The ADMIN and SYSADMIN profiles in the out-of-box system provide the Template Mass Update and Complex Mass Update capability.
A System Administrator can edit the datadict table cm3r or cm3t so that a field does not appear in the list of fields displayed by the Mass Update template form. On the Data Policy form, change the Usage Type column for the field to System.
Update multiple change requests
Update multiple task records
