Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Configuration Management administrator tasks
- Access Configuration Management reports
- View a service level agreement for a configuration item
- Rename a configuration item
- Delete multiple configuration item records
- View the status of a configuration item
- Delete a configuration item
- Add a relationship
- Configuration Management environment record
- Contract Management overview
- Enable Configuration Management access
- Change a Configuration Item device type
- Using Mass Update with Configuration Management record lists
- Checklist: Software license tracking and compliance
- CI Visualization
View a service level agreement for a configuration item
Applies to User Roles:
System Administrator
To view a service level agreement for a configuration item, follow these steps:
- Click Service Level Management > SLA Administration > Availability SLOs. The Availability Service Level Objective form opens.
- Click the Fill button for the Affected CI field, and then select the CI.
- Click Search.
- If necessary, double-click a record to display it in the SLO Information form.
Related topics
Configuration Management overview
Example: Search for a record
Add configuration items to a contract
Change a configuration item device type
Modify a configuration item
View scheduled maintenance for a configuration item
