Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Integration Tailoring Options
- How to Enable ASM Support
- How to Update the Integration Adapter Configuration File (sm.properties)
- How to Add DEM Reconciliation Rules
- Add Discovery Event Manager rules
- How to Add a CI Attribute to the Integration for Data Push
- How to Add a CI Type to the Integration for Data Push
- How to Add a CI Type's Relationship Types to the Integration for Data Push
- How to Add Custom Queries to Data Push Jobs
- How to Add a CI Attribute to the Integration for Population
- How to Add a CI Type to the Integration for Population
- How to Add a CI Type's Relationship Types to the Integration for Population
- How to Customize UCMDB ID Pushback for a CI Type
- How to Add Custom Queries to Integration Population Jobs
- How to Add an Attribute of a Supported CI Type for Federation
How to Customize UCMDB ID Pushback for a CI Type
Out-of-the-box, UCMDB pushes the UCMDB ID of each CI type back to Service Manager during population, by calling a Service Manager web service (ucmdbIDPushBack) based on the ucmdbid.pushback.request and ucmdbid.pushback.xslt settings in the sm.properties file in UCMDB (see How to Update the Integration Adapter Configuration File (sm.properties)).
To better suit your business needs, you can make the following tailorings to the ucmdb id pushback feature, using the <idPushbackConfigurations> element in the ServiceDeskConfiguration.xml file:
- How to Disable the UCMDB ID Pushback Feature for a Specific CI Type
- How to Define a Custom Pushback Web Service and xslt File for a Specific CI Type
Note For a specific UCMDB class (CI type), its definitions in the ServiceDeskConfiguration.xml file supercede the following global settings in the sm.properties file:
- idPushbackEnable: In the
sm.propertiesfile, this setting is not present; however, out-of-the-box, it is set to true for all CI types. - idPushbackRequest: In the
sm.propertiesfile, its out-of-the-box value is UpdateucmdbIDPushBackRequest. - idPushbackXSLT: In the
sm.propertiesfile, the out-of-the-box value is ucmdbid_pushback.xslt.
