Populating UCMDB with Service Manager CI Data

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

In addition to pushing CI data from UCMDB to Service Manager, this integration also supports the population of CI data (including CIs and CI relationships) from Service Manager to UCMDB. The integration can then update the list of CIs in UCMDB if new CIs or new attribute values are found in Service Manager. The population of data from Service Manager to UCMDB is defined in the Integration Studio in UCMDB. You can manually run the population jobs, however We recommend that you schedule these jobs to keep your CIs and CI attributes up to date.

This task includes the following steps:

Define CI/CI Relationship population jobs in UCMDB.

See How to Define Population Jobs in UCMDB.

View the transferred CI/CI Relationship data in UCMDB.

See View Service Manager CI Data in UCMDB.

Schedule CI population jobs to keep CIs and CI attributes up to date.

See How to Schedule CI Population Jobs.