Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
What Multi-Tenant Information is Stored in Service Manager
Your Service Manager stores the company records that describe each tenant in the multi-tenant configuration. The Service Manager system is the definitive source of company IDs and pushes new and updated information to your UCMDB system.
Service Manager tracks the company ID of each CI and relationship in a multi-tenant configuration. CI records inherit the company ID of the UCMDB feeder that discovered them. Relationship records inherit the company ID of the parent CI in the relationship.
In a best practices implementation, Service Manager uses Mandanten to ensure that operators only see CI and relationship records where the CI’s company ID matches the operator’s company ID. If you restrict the view with Mandanten, then Service Manager also restricts the view to all other related records such as change requests and incidents.
