When is a New CI Created in Service Manager

CIs are created in SM under the following circumstances:

  • A CI is manually added to SM through the Configuration Management module or the Request module.
  • UCMDB reports a newly discovered CI according to the following:
    • When a new CI is reported and the “Discovered Event Manager Rules” are set to “Add the Record”.
    • When a new CI is reported, the “Discovered Event Manager Rules” are set to “Open an Incident” and the Incident has been closed.
    • When a new CI is reported, the “Discovered Event Manager Rules” are set to “Open a Change” and the Change has been verified.