Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Frequently Asked Questions
- When Is a New CI Created in Service Manager?
- Can I Analyze the Reason for a CI Deletion in SM?
- How Do I Monitor Relationship Changes Between UCMDB and SM?
- What Kinds of Relationships are Pushed from UCMDB to SM?
- What Is a Root CI Node?
- What Is a Root Relationship?
- What Is the "Virtual-Compound" Relationship Type used in a UCMDB-SM Integration Query?
- When Do I Need the Population Feature?
- Can I Populate Physically Deleted CIs from SM to UCMDB?
- How Do I Keep the Outage Dependency Setting of a CI Relationship in SM?
- How Do I Create an XML Configuration File?
- How Do I Use the Load Fields Button to Add Multiple Managed Fields?
- What Is the Purpose of the <container> Element in the Population Configuration File (smPopConf.xml)?
- Can I Populate Sub-Item Deletions?
- What Will Happen if a Population Job Fails or Succeeds with Warnings?
Can I Populate Sub-Item Deletions?
Yes.
Service Manager and UCMDB store CI information in different data structures, and therefore one SM CI may be synchronized to UCMDB as several CIs. For example, during population, an SM computer CI record is synchronized to a Node CI in UCMDB, and the computer CI’s attributes to CIs such as IP, Interface, Location, etc (which are referred to as sub-items of the Node CI.). In this case, the Node CI is the root CI.
The integration allows you to populate sub-item deletions to UCMDB. For example, if you delete the IP Address attribute value of a computer, the corresponding IP CI record in UCMDB will be deleted too.
