Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Federating Service Manager Ticket Data to UCMDB
Federation does not physically copy data from Service Manager (SM) to UCMDB; it only retrieves SM data for displaying in UCMDB. Out-of-the-box, the UCMDB-SM integration supports federation for the following external CI types in UCMDB: Incident, Problem, RequestForChange, and ChangeTask. If you have enabled these CI types for federation when creating your integration point, in UCMDB you can retrieve Incident, Problem, Change, and Change Task record data from SM.
Out-of-the-box, each of the CI types (Incident, Problem, Change, and Change Task) supports federation of a subset of their attributes in Service Manager; however, the integration can federate more attributes if tailored as such.
This section includes:
