Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Frequently Asked Questions
- When Is a New CI Created in Service Manager?
- Can I Analyze the Reason for a CI Deletion in SM?
- How Do I Monitor Relationship Changes Between UCMDB and SM?
- What Kinds of Relationships are Pushed from UCMDB to SM?
- What Is a Root CI Node?
- What Is a Root Relationship?
- What Is the "Virtual-Compound" Relationship Type used in a UCMDB-SM Integration Query?
- When Do I Need the Population Feature?
- Can I Populate Physically Deleted CIs from SM to UCMDB?
- How Do I Keep the Outage Dependency Setting of a CI Relationship in SM?
- How Do I Create an XML Configuration File?
- How Do I Use the Load Fields Button to Add Multiple Managed Fields?
- What Is the Purpose of the <container> Element in the Population Configuration File (smPopConf.xml)?
- Can I Populate Sub-Item Deletions?
- What Will Happen if a Population Job Fails or Succeeds with Warnings?
How Do I Use the Load Fields Button to Add Multiple Managed Fields?
Service Manager stores a list of managed fields in the ucmdbIntegration web service, which consists of a number of web services objects. You can add more managed fields to DEM Rules so that Service Manager can monitor changes in more CI attributes in UCMDB and trigger the actions defined in relevant DEM Rules.
You can manually add managed fields that are exposed in associated WSDL definitions to DEM Rules; however, you can use the Load Fields button to automatically (and therefore correctly) add managed fields to DEM Rules.
- Click the Managed Fields tab of the DEM Rule.
- Click the Load Fields button.
- If the table (in the Table Name field) of the DEM rule record has only one WSDL definition associated to it, all fields exposed in the WSDL definition are immediately added to the Managed Fields list.
A message is displayed:
<XX> new fields loaded.
- If the table has more than one WSDL definition associated to it, the Managed Fields Importing wizard opens, and a list of WSDL definitions (ucmdbIntegration web service objects) is displayed.
- Select one or more objects, and click Next. All new fields that can be added from the selected web service objects are displayed.
- If you want to add all of the fields, click Finish; if you want to ignore some of them, change their Action value from Add to Ignore, and then click Finish.
A message is displayed:
<XX> new fields loaded.
- Save the DEM Rule record.