How Do I Use the Load Fields Button to Add Multiple Managed Fields?

Service Manager stores a list of managed fields in the ucmdbIntegration web service, which consists of a number of web services objects. You can add more managed fields to DEM Rules so that Service Manager can monitor changes in more CI attributes in UCMDB and trigger the actions defined in relevant DEM Rules.

You can manually add managed fields that are exposed in associated WSDL definitions to DEM Rules; however, you can use the Load Fields button to automatically (and therefore correctly) add managed fields to DEM Rules.

  1. Click the Managed Fields tab of the DEM Rule.
  2. Click the Load Fields button.
  3. If the table (in the Table Name field) of the DEM rule record has only one WSDL definition associated to it, all fields exposed in the WSDL definition are immediately added to the Managed Fields list.

    A message is displayed: <XX> new fields loaded.

  4. If the table has more than one WSDL definition associated to it, the Managed Fields Importing wizard opens, and a list of WSDL definitions (ucmdbIntegration web service objects) is displayed.
    1. Select one or more objects, and click Next. All new fields that can be added from the selected web service objects are displayed.
    2. If you want to add all of the fields, click Finish; if you want to ignore some of them, change their Action value from Add to Ignore, and then click Finish.

      A message is displayed: <XX> new fields loaded.

  5. Save the DEM Rule record.