Pushing UCMDB CI Data to Service Manager

The integration requires a one-time transfer of CIs from UCMDB to Service Manager to populate the Service Manager system with CIs. The integration will then update the list of CIs in Service Manager when UCMDB discovers new CIs or new attribute values. The integration accomplishes the push of CI data using data push jobs in the UCMDB system. We recommend that you schedule these jobs to keep your CIs and CI attributes up to date.

This task includes the following steps:

  1. Define CI/CI Relationship data push jobs.

    See How to Define Data Push Jobs in UCMDB.

  2. View the CI/CI Relationship data pushed from UCMDB.

    See How to View UCMDB CI Data in Service Manager.

  3. Schedule data push jobs to keep CI/CI Relationship data up to date.

    See How to Schedule Data Push Jobs.