Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Setting up the Multi-Tenancy Integration in Service Manager
- How to Start the Schedule Process
- How to Configure the Service Manager System Information Record
- How to Add Tenant-Specific UCMDB User ID and Password Values
- How to Add UCMDB Customer ID Values to Existing Companies
- How to Synchronize Existing Companies from Service Manager to UCMDB
- How to View Whether Company Information Is in UCMDB
- How to Resynchronize an Existing Company with UCMDB
- How to Inactivate a Synchronized Company
- How to Reactivate an Inactive Company
- How to Add Tenant-Specific DEM Rules
How to Synchronize Existing Companies from Service Manager to UCMDB
Your Service Manager system may already contain company records that you want to use with the multi-tenancy integration.
If you update any field in a company record that has not yet been synchronized to UCMDB, Service Manager prompts whether you want to synchronize the company to UCMDB.
Note Service Manager will not prompt you to synchronize the company record if you have disabled the option to show the company in multi-company lists, or if there is a pending schedule record associated with the company. See How to Inactivate a Synchronized Company for more information.
This task includes the following steps:
- Log in to Service Manager as a system administrator.
- Navigate to System Administration > Base System Configuration > Companies.
- Type the search criteria you want to use to find company records. For example, leave the search form blank to search all company records.
- Click Search.
- Select a company record to update.
- Update the company record.
- Click Save. Service Manager prompts you to confirm that you want to synchronize the record with UCMDB.
Note Service Manager saves the company record regardless of your synchronization choice.
