Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
How to View UCMDB CI Data in Service Manager
After a push job is successfully completed, you can search for and verify the pushed CI/CI relationship data in Service Manager.
CI records pushed from UCMDB contains a View in UCMDB or View in UCMDB Browser button, which enables you to access UCMDB or UCMDB Browser to view the CI information.
Note
- If you specified the UCMDB Browser URL in the System Information Record in SM, the View in UCMDB Browser button is displayed; otherwise the View in UCMDB button is displayed.
- The UCMDB Browser is a lightweight UI designed for simple access to UCMDB configuration information. This is a tool for searching, locating and consuming configuration related data. It is an optional add-on to UCMDB. For more information, refer to the UCMDB Browser documentation.
To view UCMDB CI data in Service Manager:
- Log in to Service Manager as a system administrator.
- Navigate to Configuration Management > Search CIs.
- Open a CI record pushed from UCMDB.
- If the View in UCMDB button is available, view the CI record in UCMDB.
- Click the View in UCMDB button. The UCMDB login screen opens.
- Type a UCMDB username and password to log in.
The CI record opens in UCMDB. You can view its properties.
Note You can enable Lightweight Single Sign-On (LW-SSO) for the integration so that Service Manager web client users can bypass the UCMDB login screen. For details, see How to Enable Lightweight Single Sign-On (LW-SSO) Configuration.
- If the View in UCMDB Browser button is available, view the CI record in the UCMDB Browser.
- Click the View in UCMDB Browser button. The UCMDB Browser login screen opens.
- Type a UCMDB Browser username and password to log in. The CI record opens in the UCMDB Browser. You can view its properties and other information.
- Open the Actual State section.
Service Manager sends a web services request to UCMDB and displays all CI attributes that the request returns.
Note The web services request uses the UCMDB webservice URL and account (for example, admin/admin) defined in the SMtoUCMDB integration instance in Service Manager. See How to Add UCMDB and UCMDB Browser Connection Information.
