How to View Whether Company Information Is in UCMDB

When you enable the multi-tenancy integration, Service Manager displays a read-only field in each company record that indicates whether or not the UCMDB Customer ID has been synchronized with your UCMDB system.

Note The UCMDB Customer ID field is visible only when you enable the multi-tenant UCMDB integration.

To view whether company information is in UCMDB:

  1. Log in to Service Manager as a system administrator.
  2. Navigate to System Administration > Base System Configuration > Companies.
  3. Type the search criteria you want to use to find company records. For example, leave the search form blank to search all company records.
  4. Click Search.
  5. Review the status of the Synched with UCMDB field.

    If the check box is checked, then Service Manager has already synchronized the company ID with your UCMDB system. If the check box is unchecked, then Service Manager has yet to add this company to your UCMDB system.

    Note For more information about synchronization failures, see Schedule Records.