What Multi-Tenant Information is Stored in UCMDB

Your UCMDB system stores a company ID attribute for each CI and CIR. The company ID determines what adapter and synchronization schedule your UCMDB system uses to update CI data. Each CI and relationship record can only have one company ID. The UCMDB system obtains a company ID from the Service Manager system.

If more than one tenant (company) shares the same CI, each tenant has their own unique CI record describing the CI. In effect, the UCMDB system creates multiple CI records to track one managed asset. Each tenant’s CI record is unique to that tenant and lists the company's unique company ID.