When Is a New CI Created in Service Manager?

CIs are created in SM under the following circumstances:

  • A CI is manually added to SM through the Configuration Management module or the Request module.
  • UCMDB reports a newly discovered CI according to the following:
    • When a new CI is reported and the Discovered Event Manager Rules are set to Add the Record.
    • When a new CI is reported, the Discovered Event Manager Rules are set to Open an Incident and the Incident has been closed.
    • When a new CI is reported, the Discovered Event Manager Rules are set to Open a Change and the Change has been verified.