Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Use > Service Catalogs > Service Catalog management > Adding Service SLAs to a catalog item or bundle > Add a Service SLA to a catalog item or bundle

Add a Service SLA to a catalog item or bundle

Click Service Catalog > Administration > Manage Items.
Type or select any search criteria for the item or bundle you want to modify and click Search.

The catalog item or bundle definition record opens.
On the Agreements tab, click Add.

This launches a wizard that prompts you to select an SLA. You can click the Find button to view the details of an SLA before selecting it.
After selecting the SLA, the wizard prompts you to create the Limit Access to Users with these Customer SLAs list.
Click the Fill button and select the Customer SLAs that you want to associate with the Service SLA.
Click Finish.
Click Save.
Click OK.

Service Manager updates the item or bundle definition record.