Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Self-service access
- Searching the Service Catalog
- What are Most Popular Requests?
- Request an item or bundle
- Request a non-cart item
- Make a request for multiple recipients
- Save a shopping cart
- Save a shopping cart template
- Submit a saved shopping cart
- Submit a shopping cart template request
- Check the status of a request
- Modify a catalog request in progress
- Cancel a request
Make a request for multiple recipients
- Click Order from Catalog.
- Select a category, and then click Search to view available products and services.
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Click the item you want to request to view the Order Information for that item.
Note: Some catalog items may be Information-only. You will not be able to add Information-only items to your cart.
- Change the Quantity to reflect the number of recipients you are requesting the item for.
- Click Split Items.
- From the Order from Catalog home page click View Cart/Checkout.
- Click the name of the individual Item/service in your cart.
- Select the recipient's name in the Requested for field.
- Click Save changes.
You are taken back to view the contents of your cart. - Repeat step 6 through step 9 for the other recipients.
- Click Submit request.
- Type any required information justifying the request.
- Click Submit.
Related topics
Service Catalogs
Out-of-box Service Catalog
Shopping cart
Service Catalog interface
Service Catalog items and bundles
Service Catalog connectors
What are Most Popular Requests?
Related topics
Approve a request
Check the status of a request
Deny a request
Modify a catalog request in progress
Save a shopping cart
Save a shopping cart template
Submit a saved shopping cart
Submit a shopping cart template request
Request a service catalog item or bundle