Service agreement outage relationships

Service Level Management captures outage information and Service Level Target (SLT) information, which produces an outage summary for each Configuration Item (CI).

  • Outage information:
    • The outageevent table contains one record for each outage.
    • The outage table contains one record for each outage. When Service Manager recalculates an outage event, it may merge, split, or delete these records, or link them to the outageevent records.
  • SLT information:
    • The sla table contains one record for each Service Level Agreement (SLA).
    • The sloavail table contains one record for each availability SLT. Each sloavail record contains an agreement.id field that identifies the parent SLA.
  • Summary information:
    • The outagedetail table contains one record for each outage and includes downtime information.
    • The slamonthly table contains a summary of monthly outage information for affected Configuration Items.

SLA outages

Related topics

Service Level Management administration
Service agreement tables and applications
Service agreement response data
Standard alerts and Service Level Agreements